General Terms of Service
These terms govern your use of 21dealer Casino and all associated services. By registering an account, you agree to comply with all conditions outlined herein. The platform reserves the right to modify terms at any time, with changes effective immediately upon posting. Continued use after modifications constitutes acceptance of updated terms.
Account Eligibility
Players must be at least 18 years old or the legal gambling age in their jurisdiction, whichever is higher. Registration requires providing accurate personal information including full legal name, date of birth, address, and contact details. False information constitutes grounds for immediate account closure and forfeiture of balances.
Account Management
Each individual may maintain only one account. Multiple accounts created by the same person face closure with all balances voided. Account credentials remain confidential and non-transferable. Players bear full responsibility for all activity under their credentials.
Account Verification
The casino requires identity verification before processing withdrawals. Acceptable documents include government-issued photo identification, recent utility bills or bank statements for address proof, and payment method verification. Failure to provide requested documents within 30 days results in account suspension.
Financial Terms
All deposits and wagers occur in the currency selected during registration. Currency changes after registration are not permitted. The casino accepts no liability for currency conversion fees imposed by payment providers or financial institutions.
Deposit Policies
Minimum deposit amounts vary by payment method. Players must use payment methods in their own name. Third-party deposits are strictly prohibited and trigger immediate investigation. Deposits remain final once processed, with refunds issued only for technical errors verified by the casino.
Withdrawal Policies
Withdrawal requests require meeting minimum thresholds specific to each payment method. Pending periods allow reversal of withdrawal requests before processing begins. The casino reserves the right to impose additional verification requirements before approving withdrawals exceeding specified thresholds.
Winnings derived from bonus play cannot be withdrawn until wagering requirements are fully satisfied. Players must wager deposited amounts at least once before withdrawal eligibility, preventing money laundering activity.
Bonus Terms
All bonuses carry specific terms including wagering requirements, eligible games, maximum bets, and expiration dates. Bonus funds and associated winnings become void if players violate any bonus terms. The casino may request return of withdrawn bonus winnings if violations are discovered after the fact.
Wagering Requirements
Unless stated otherwise, bonuses carry 40x wagering requirements on the bonus amount only. Game contributions toward requirements vary by type. Maximum bet limits of €5 per spin or hand apply while bonus funds remain active. Exceeding maximum bets voids bonuses and associated winnings.
Gameplay Rules
Players must wager legitimately without utilizing software, systems, or strategies designed to exploit platform vulnerabilities. Suspected advantage play or collusion results in immediate account closure and balance confiscation. The casino monitors all gameplay for irregular patterns indicating potential abuse.
Disconnections
Technical disconnections during active game rounds do not void results. Games continue to conclusion based on last action before disconnection. Players can view historical results after reconnecting to verify outcomes. The casino bears no liability for losses resulting from player internet connectivity issues.
Responsible Gaming
The platform provides tools helping players maintain control including deposit limits, loss limits, session time limits, and self-exclusion options. Players can set limits through account management interfaces. Increases to limits take effect after 24-hour cooling periods, while decreases apply immediately.
Self-Exclusion
Players may self-exclude for periods ranging from 24 hours to permanent closure. During exclusion, the casino blocks login attempts and marketing communications. Exclusion cannot be reversed except by contacting customer support after the exclusion period expires. The platform encourages problem gamblers to seek professional help through partner organizations.
Intellectual Property
All content including logos, graphics, text, and software remains property of the casino or its licensors. Players receive limited licenses to access content for personal entertainment only. Commercial use, reproduction, or distribution of content violates these terms and applicable copyright laws.
Privacy Policy
The casino collects and processes personal data in accordance with privacy regulations. Information is used for account management, fraud prevention, regulatory compliance, and marketing purposes. Players may opt out of marketing communications while maintaining service-related messages. Data is shared with payment processors, regulators, and service providers as necessary for platform operation.
Dispute Resolution
Players should contact customer support to resolve disputes before pursuing external remedies. The casino investigates all complaints thoroughly and responds within reasonable timeframes. If disputes remain unresolved, players may contact the licensing authority for mediation.
Governing Law
These terms are governed by the laws of the jurisdiction where the casino operates. Players submit to the exclusive jurisdiction of courts in that location for any legal proceedings related to their accounts or gameplay.
Prohibited Jurisdictions
The casino restricts access from certain jurisdictions where online gambling is prohibited or unlicensed. Players accessing the platform from restricted regions violate these terms. VPN use to circumvent geographic restrictions results in account closure and balance forfeiture.
Amendments
The casino reserves rights to modify these terms at any time without prior notice. Material changes may be communicated via email or prominent site notifications. Continued use after modifications constitutes acceptance. Players disagreeing with changes should close accounts before modifications take effect.
Contact Information
For questions regarding these terms or any platform services, contact customer support via live chat, email at support@21dealer.com, or telephone during business hours. Support operates 24/7 to assist with account and gameplay inquiries.
Limitation of Liability
The casino provides services on an “as-is” basis without warranties of any kind. Liability is limited to the amount players wagered in the 30 days preceding any claim. The casino bears no responsibility for indirect, consequential, or punitive damages arising from platform use.
These terms constitute the entire agreement between players and the casino, superseding all prior understandings. If any provision is deemed unenforceable, remaining terms continue in full effect.